A Transformation in Automotive Service Efficiency

The FTZ app is revolutionizing workshop operations and customer interactions, streamlining processes, boosting satisfaction, and enhancing efficiency.

FTZ: The automotive industry's most important tool

Direct Documentation and Enhanced Customer Interaction

Seamless Workshop-Customer Communication
The FTZ app is redefining how automotive workshops connect with their customers, introducing a seamless, real-time platform for communication. This direct exchange of information, images, and orders enhances transparency and customer involvement, leading to higher satisfaction and a well-documented service process.

Enhancing Workshop Operations
Workshops benefit immensely from the app’s ability to manage cases efficiently. The capability for staff to upload photos, directly communicate with customers, and order parts within the app streamlines operations, ensures transparency, and maintains accountability across all service jobs.

Optimizing Workflows and Use of Resources

As a comprehensive tool integrating documentation, case management, and direct access to the FTZ shop, the app significantly improves workflow efficiency. This optimization reduces errors and streamlines processes, enabling FTZ to deliver more reliable and efficient services while maximizing resource utilization and setting new industry standards for responsive service delivery.

Number plate scanning

One of the most useful features of the app is number plate recognition / number plate scanning, which allows garages and mechanics to quickly identify a vehicle and attach relevant information and history to the car. In addition, each mechanic also receives product recommendations in the FTZ shop, which lists +3 million item numbers.

About FTZ

FTZ is a leading force in Denmark’s automotive industry, with a vast network that includes over 9,000 workshops across the Nordic region. The company boasts a comprehensive portfolio of services and affiliations, including AutoMester, Bosch Car Service, and many more, supported by more than 1,100 employees across 50 departments. This extensive infrastructure underpins FTZ’s commitment to delivering excellence and innovation in automotive services.

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